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Important Information for Patients April 2017

Dear Patient

We are writing to inform you of changes that are happening at Horsefair Surgery. For a number of personal reasons the three longstanding GP Partners, Dr Williams, Dr Alcock and Dr Dawson are leaving the practice at the end of June. We thank them all for their hard work and dedication supporting and caring for their patients and we wish them all the very best for their future. We are also very grateful to the team for ensuring that the patients of Horsefair Surgery have continued to receive safe and sustainable care, despite the pressures we have faced over the last two years.

We want to reassure you that healthcare services at the practice will not be affected. Horsefair Surgery is already working to recruit new partners and salaried GPs. It is being supported by the current Doctors, the Staff, the Patient Participation Group and NHS Oxfordshire Clinical Commissioning Group.

We understand that you might be concerned about these changes. We can assure you it will be business as usual as we continue to deliver quality healthcare to our 16,000+ registered patients. Our priority is to ensure a smooth handover when new Doctors are appointed, without any interruption to your care.      

We’ll keep you informed of any developments as they arise. You might have questions to ask us and contact details are at the end of this letter and will be on the surgery website  We are due to meet with the Horsefair Surgery Patient Participation Group and will be liaising with them regularly to keep them informed of our progress.  

Horsefair Surgery has a clear vison for the future to meet the challenges facing Primary Care. We are determined to build on the good work the team has already started at the surgery, which has included the introduction of Emergency Care Practitioners, Advanced Nurse Practitioners, Pharmacy Technician and a Pharmacist to ensure you get care from the most appropriate professional.

We’re also planning to introduce other innovative measures as part of our vision to provide excellent patient care. These include a more clinically focussed system for dealing with patients when they first contact the practice to ensure they are cared for by the most appropriate member of the team.

If you have any concerns or questions please contact us at or the Patient Services Team at NHS Oxfordshire Clinical Commissioning Group on free phone number: 0800 052 6088 or email: or write to OCCG’s Patient Services Team, Jubilee House, 5510 John Smith Drive,  Oxford Business Park South, OX4 2LH.


We thank you for your continued support.


Yours faithfully


Horsefair Surgery


Horsefair Surgery Update Friday 30th September 2016

The Running of Horsefair Surgery Going Forward

Important Announcement about Middleton Cheney Horsefair Surgery

Dr Debbie Neville

Patient Update August 2016

Welcome to Horsefair Surgery

Help Us To Help You…

As the pressures on General Practice increase it is becoming more challenging to provide all of the services we have been able to deliver in the past. To enable us to continue to provide high quality medical care to our patients we need to make some changes to what we do.

Some of the pressures we face include

  • Difficulty in recruiting and retaining GPs
  • Advances in medical care place increased expectations of what a GP can provide for their patient
  • Pressures within the hospitals means that work is pushed back to General Practice

How can you help?

  • Be prepared to seek help from other places for example NHS Choices, your local pharmacy, your optician, the Citizens Advice before you contact the surgery
  • Be prepared to see another health care professional; for example Paramedic, Advanced Nurse Practitioner , Community Pharmacist (for medication queries), Physiotherapist.
  • Contact the hospital directly if you have a query regarding medical care you are receiving from the hospital, usually it is best to speak to the secretary of the department you were seen by. If the hospital has requested a test for you, please contact the hospital for the results.
  • We will do our best to ensure you have continuity of care with the same GP for chronic or complex medical conditions, this may not always be possible for less complex conditions
  • Please be aware that we use Advanced Nurse Practitioners (ANPs) as part of our practice team.  ANPs are Nurses who have undergone extensive further training. Most are independent prescribers who are able to write prescriptions and arrange investigations or referral in the same way as a GP {Please see below bulletin about ANPs} 
  • Consider self-care for minor illnesses, there is a lot of helpful information on NHS Choices
  • Only expect to obtain a sick note when you have been off work for more than 7 days. The GP can only issue a sick note after 7 days of illness.
  • Make sure that we hold up to date contact details for you including your mobile number and your email address
  • Understand that it often takes longer for information to reach us from the hospital than you are told by the hospital team
  • Understand that some of the work we do for you will be of lower priority, e.g. medical reports and letters you ask us to write and therefore may take longer to complete
  • Be prepared to offer as much information as you can to our reception team so that they can direct your care to the right Clinician
  • Be patient, we are doing the very best we can

Thank you

Advanced Nurse Practitioner - A Patient’s Guide

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.



(Site updated 18/04/2017)
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